If you’ve ever used an uncomfortable mattress, you probably know that sleeping on one can make you feel restless all through the night, limiting how much restorative sleep you get.
Choosing the right mattress might feel overwhelming, considering there are many options on the market, and the standard mattress should support your sleep needs for six to eight years. Purchasing a mattress from a brand that’s served thousands of customers for decades, like Serta, might be a good choice.
This review looks at Serta’s collection of mattresses, helping you decide if one is right for you.
Serta at a Glance
Serta is an Atlanta-based direct-to-consumer mattress company that produces mattresses, bed frames and bedding. Founded in 1931, the company has served thousands of consumers globally from more than 150 countries.
- Free shipping and returns
- Mattresses are designed in the U.S. and manufactured in Puerto Rico, Canada and the U.S.
- You can pay for a mattress in installments
- Mattresses are CertiPUR-US-certified
- Wide variety of mattresses to pick from
- Before purchasing, you can test Serta mattresses by visiting an authorized retail store
- There are too many extra features that serve the same function
- Serta isn’t Better Business Bureau (BBB) accredited and it has an F rating on the site
About Serta
Serta is an Atlanta-based direct-to-consumer mattress company that produces mattresses, bed frames and bedding. Founded in 1931, the company has served thousands of consumers globally from more than 150 countries.
Aside from consumers, Serta also provides mattresses to companies within the hospitality industry. It boasts 42 factories; one in Puerto Rico, five in Canada and 36 in the U.S..
Additionally, its mattresses are certified by environmental certifying authorities—CertiPUR-US, STANDARD 100 by OEKO-TEX and Forest Stewardship Council—to be non-toxic, non-polluting, sustainable and safe for indoor use.
It manufactures eight mattress models:
- EZ Tote
- Serta Serene Sky
- iComfort
- iComfort Hybrid
- Perfect Sleeper
- Perfect Sleeper Mattress-in-a-Box
- Serta Arctic
- Serta Shinola, a limited edition
Serta Mattress Options and Prices
EZ Tote
This model features an all-foam mattress, layered with Serta Gel Memory Foam and Serta Foam Core for comfortable support, cradling and cooling. It features 8 inches of foam. This mattress is delivered in a small carton. All you have to do when it arrives at your doorstep is remove it from the packaging and unroll it.
Currently, the EZ Tote prices are as follows:
| Size | Price |
|---|---|
| Twin | $349 |
| Full | $419 |
| Queen | $449 |
| King | $599 |
Serta Serene Sky
This 11-inch model features layered Cool Twist Gel Foam and 805 individually-encased coils for cooling relief, ventilation, contour and extended edge support.
Currently, the Serta Serene Sky prices are as follows:
| Size | Price |
|---|---|
| Twin | $499 |
| Twin XL | $529 |
| Full | $579 |
| Queen | $599 |
| King | $849 |
| California King | $849 |
iComfort
This 10-inch foam model is layered with cooling technologies, including a Cold Touch Cover, EverCool Fuze Gel Memory Foam and EverCool Fuze Gel Foam.
Currently, the iComfort prices are as follows:
| Size | Price |
|---|---|
| Twin | $1,109 |
| Twin XL | $1,199 |
| Full | $1,419 |
| Queen | $1,599 |
| King | $2,099 |
| California King | $2,099 |
iComfort Hybrid
This model’s features include a Carbon Fiber Memory Foam and EverCool Fuze Gel Foam that tackle heat to keep you cool at night. The 12-inch mattress is also layered with 1,025 individually wrapped coils for body contouring and additional support.
Currently, the iComfort Hybrid prices are as follows:
| Size | Price |
|---|---|
| Twin | $1,109 |
| Twin XL | $1,199 |
| Full | $1,419 |
| Queen | $1,599 |
| King | $2,099 |
| California King | $2,099 |
Perfect Sleeper
This 13-inch mattress features a multi-layered cooling cover and gel memory foam for cooling comfort, and coils for support and motion isolation. The Perfect Sleeper also includes foam encasement technology to strengthen the edge of the mattress and allow sleepers to utilize more space.
Currently, the Perfect Sleeper prices are as follows:
| Size | Price |
|---|---|
| Twin | $1,199 |
| Twin XL | $1,229 |
| Full | $1,279 |
| Queen | $1,299 |
| King | $1,699 |
| California King | $1,699 |
Perfect Sleeper Mattress-in-a-Box
The Perfect Sleeper Mattress-in-a-Box is a 10-inch mattress, delivered in the company’s smallest mattress packaging. The foams in this mattress may promote cooling for a comfortable night’s sleep.
Currently, the Perfect Sleeper Mattress-in-a-Box prices are as follows:
| Size | Price |
|---|---|
| Twin | $549 |
| Twin XL | $579 |
| Full | $649 |
| Queen | $699 |
| King | $999 |
| California King | $999 |
Serta Arctic
The 13.5-inch Serta Arctic is built to absorb heat and keep you cool, thanks to its Reactex System, featuring three layers of cooling technology and EverCool Fuze Gel Memory Foam. It also features CustomFit HD Memory Foam that may provide added comfort as it conforms to your body.
Currently, the Serta Arctic prices are as follows:
| Size | Price |
|---|---|
| Twin XL | $2,999 |
| Queen | $3,399 |
| King | $4,099 |
| California King | $4,099 |
Serta Shinola
The 10-inch, limited edition Serta Shinola features a cooling cover, gel memory foam and a foam core that may allow you to sleep cool and comfortable.
Currently, the Serta Shinola prices are as follows:
| Size | Price |
|---|---|
| Twin XL | $889 |
| Queen | $1,199 |
| King | $1,499 |
| California King | $1,499 |
Customization Options and Special Features
You can upgrade your sleep experience with any Serta mattress (excluding Serta Shinola) by customizing your choice with additional features.
EZ Tote
- Sheep Retreat for an extra layer of Serta Transitional Support Foam.
Serta Serene Sky
- Comfort upgrade for additional Cool Twist Gel Foam that delivers a contouring and supportive feel.
- Comfort upgrade + Pillow Top; comes with a Serta PillowSoft HD pillow top for a plush and cradle-like feel.
iComfort
- Base Only; features Cold Touch Cover for instant coolness.
- Cooling Upgrade: features Gel Active Max Foam and Cold Touch Cover for a breezy-cool sleep.
- Max Cooling Upgrade: allows you to choose between medium, plush and ultra plush feel. It also features Max Cold Cover for instant cooling comfort.
- Max Cooling & Pressure Relief Upgrade: allows you to choose between medium, plush and ultra plush feel. It also features Air Support Foam and EverCool Fuze Gel Memory Foam that could offer cooling, contour and pressure point relief.
iComfort Hybrid
- Cooling Upgrade: features Gel Active Max Memory Foam for improved airflow and coolness.
- Max Cooling Upgrade: features Max Cold Cover and UltraCold System for an elevated cooling experience. This upgrade allows you to choose between medium and plush feel.
- Max Cooling & Pressure Relief Upgrade: comes with Air Support Foam and the Max Cold Cover which might provide for a cooler, undisturbed sleep. This upgrade allows you to choose between firm and plush feel.
Perfect Sleeper
- Renewed NightFirm: comes with a layer of Memory Foam and Pillow Top for cradle comfort and pressure point relief.
- Two layers of Memory Foam Renewed Sleep and gel memory foam may assist in relieving pressure and keeping you cool.
- Two layers of Memory Foam + Pillow Top Renewed Sleep Firm for pressure relief and cool sleep.
- Three layers of Memory Foam Luminous Sleep for extra cushioning and pressure relief.
- Three layers of Memory Foam + Pillow Top Luminous Sleep of relaxing and cool comfort that could leave you feeling refreshed.
Perfect Sleeper Mattress-in-a-Box
- Perfect Sleeper Tranquil Wave (11” hybrid mattress): Hybrid mattress plush gel memory foam. It consists of gel memory foam and a supportive coil system.
- Perfect SleeperSplendid Slumber (12″ gel memory foam mattress): 12-inch gel memory foam mattress. This mattress comes with enhanced cooling technology and an antimicrobial cover.
- Perfect Sleeper Renewed Relief (12″ hybrid mattress): 12-inch hybrid mattress. This mattress comes with an antimicrobial cover, pressure-relieving hybrid support and CradleGel Foam and Cool Twist Gel Memory Foam for extra cooling.
Serta Arctic
- Arctic Premier features Deep Reaction Max Gel Memory Foam, Peak Support Ultra HD Memory Foam and Serta Micro Hybrid Coil, which might offer some nice cushioning and firm support. You can also choose between a firm foam and a plush hybrid foam with this upgrade.
Apps and Accessories
Serta produces other sleep-related products, including:
- Bed frames
- Mattress accessories (such as a mattress protector)
- Pillows
- Bedding sets
Warranties and Discounts
Each Serta mattress comes with a 10-year limited warranty, available only to the first purchaser, and covering only manufacturing defects. Its website provides recommendations on handling the mattress to protect it from damage unprotected by warranty.
Sleep Trials
Serta offers a 120-day sleep trial period after your purchase. If you’re unsatisfied with its quality within this period, you can return it and pick another model or request a refund.
Financing Options
You can pay for any Serta mattress purchase in monthly installments with Affirm. However, it is unavailable in West Virginia and Iowa.
What Sleep Experts Say
“Having the right bedroom environment is a key component of good sleep hygiene,” says Carlos M. Nunez, M.D., Chief Medical Officer, ResMed, a cloud-connected medical device company. “This optimal environment should include elements such as a well-built and comfortable mattress, an ideal temperature (between 60 and 71 degrees Fahrenheit), good air quality and minimal distractions.”
In addition, the CDC mentions that a way to support sleep health is to keep your bedroom “quiet, dark, relaxing and at a comfortable temperature.”
Fortunately, all Serta mattresses feature cooling technologies, which reduce the tendency of foam mattress surfaces to retain heat, according to David Greenwald, M.D., a neurosurgeon and co-founder of Comprehensive MD. Tracy Hannigan, a U.K.-based sleep coach, adds that people prone to sleeping hot may benefit from using cooling mattresses to keep them cooler and support their sleep quality. These groups include:
- Physically larger people
- People who sleep on their stomach
- People with certain medical conditions
- Women in the menopausal years
Dr. Martin Kinsella, founder of BioID Hormones, affirms this recommendation by adding that people who experience hot flashes (which can be worse at night) due to hormone changes caused by lifestyle factors like stress, diet or exercise may benefit from a cooling mattress to reduce body temperature and aid sleep quality and quantity.
What Users Say
Serta isn’t Better Business Bureau (BBB) accredited and has an F rating on the site, which represents the organization’s view of Serta’s interaction with its customers.
Serta has received 106 complaints, and hasn’t responded to 19 of them, according to BBB. One of the complaints reported miscommunication issues with customer service concerning warranty coverage, however, it mentioned that Serta resolved it after filing the complaint on BBB.
Serta has a 3.6 out of 5 from 269 ratings on ConsumerAffairs. Top reviews from previous buyers reported positive reviews, mentioning that it improved their sleep experience and quality.
Who Should Purchase a Serta Mattress?
People who prioritize cooling comfort or those who sleep hot may benefit from purchasing a Serta mattress, as each of its models features cooling technology.
Still, Serta has a wide range of mattress models with different features that may suit the needs of other sleepers.