Helix Mattress Review

There are a number of bed-in-a-box mattress companies, many of which take a one-size-fits-all approach to sleep offerings. However, for those looking for a more customized fit, Helix provides personalized mattresses to address a range of sleep needs and preferences. Read on to learn whether a Helix mattress is right for you.

Helix at a Glance

Helix Sleep was founded in 2015 with the mission of changing the way people sleep through customization. It offers 14 bed-in-a-box mattress models, each taking into account a sleeper’s body type, preferred firmness, position, support and cooling preferences. Its products are primarily sold directly to consumers via the brand website, and each comes with a 100-day sleep trial. Helix also sells its mattresses through limited partners, including CB2.

Pros
  • Helpful for those with specific sleep concerns
  • Mattresses are available for most budgets, and the brand offers flexible payment plans
  • Free shipping and free returns within the 100-day sleep trial
Cons
  • With so many customization options, some customers may be overwhelmed
  • 30-day sleep trial required before returns are accepted

About Helix

To find a mattress best suited to their needs, shoppers are encouraged to take Helix’s online sleep quiz, which matches them with the best Helix mattress model for their specific needs. 

All Helix mattresses are made in the U.S. and use CertiPUR-US foams, which certifies all mattresses are safe both for sleepers and the environment. 

Helix Mattress Options and Prices

Helix offers hybrid mattresses, combining individually wrapped steel coils in the base with varying layers of foam on top, dependent on personalization. As its business model is based on customization, Helix offers a number of options. Included in its lineup is a selection of six standard models, upgraded luxury models (Helix Luxe), enhanced designs for plus-size sleepers (Helix Plus) and a two-sided, developmentally appropriate mattress for kids (Helix Kids). The Helix Kids model starts at $549 and its standard mattresses begin at $999 for a queen. Helix’s most expensive mattress, the Helix Luxe collection in California king size, retails for $2,149. 

Mattress TypeSizesPricesFeatures
StandardTwin
Twin XL
Full
Queen
King
Cal King
$599
$699
$849
$999
$1,299
$1,299
• Firmness: 2-3, 5-6 or 8-9, depending on model• Soft knitted cover optimized for airflow • Pressure-relieving Helix Memory Plus Foam provides soft cushioning • Hundreds of individually wrapped steel coils support sleepers and limit motion transfer
LuxeTwin
Twin XL
Full
Queen
King
Cal King
$999 
$1,199 
$1,499
$1,749 
$2,149 
$2,149
• Firmness: 2-3, 5-6 or 8-9, depending on model• Choice between ultra-breathable, hypoallergenic TENCEL cover or GlacioTex Cooling Cover • Premium lofted pillow top • Pressure-relieving, high-density Helix Memory Plus Foam provides soft cushioning • 1,000+ individually wrapped steel coils support sleepers and limit motion transfer • Targeted lumbar support helps spinal alignment and comfortably cradles sleepers’ bodies
PlusTwin
Twin XL
Full
Queen 
King
Cal King
$749
$849
$1,049 
$1,499
$1,849
$1,849
• Firmness: 7-8 • Ultra-breathable, hypoallergenic TENCEL cover • Special 4-pound Memory Plus Foam provides contouring pressure relief • High-density Helix Dynamic Foam provides ergonomic support and medium-firm cushioning • Hundreds of individually wrapped steel coils designed to support heavier weight • Fully reinforced perimeter provides edge support and cradles sleepers
KidsTwin
Full
$549
$799
• Firmness: 4-5 (softer side) and 6-7 (firmer side) • Hypoallergenic, soft and ultra-breathable TENCEL cover • Plant-based, eco-friendly, durable and water-repellent • Antimicrobial shield combats odor-causing bacteria • Dual-edge support keeps kids safely in bed • Kid tested, parent approved and professionally endorsed

Customization Options and Special Features

Helix uses its sleep quiz to match every sleeper to the right mattress. Users are asked a series of questions, and then a targeted algorithm is used to recommend the best model for them. Helix also offers a custom comparison tool that allows users to compare up to three Helix models in a side-by-side chart where they can reference details on foam layers, steel coil support and cooling strategies. 

Apps and Accessories

In the world of accessories, Helix offers a wide range of bedding products customers can purchase with their mattresses, including TENCEL sheet sets, weighted blankets, mattress toppers and mattress protectors. The company also offers a selection of pillows, including a down and feather pillow and a supportive wedge pillow.

In addition to bedding, Helix sells support bases, including The Helix Foundation (which replaces a traditional box spring), a wood frame and The Helix Adjustable Base (which offers custom head and foot elevation, as well as head and foot massage functions, all powered by an ergonomic remote control). 

Warranties and Discounts

Each Helix mattress includes a manufacturer’s warranty, protecting shoppers against product defects when used with an appropriate support system beneath the mattress. The warranty spans 10 years for all standard models, including kid mattresses, and 15 years for all Luxe and Helix Plus models.

The company also regularly runs promotional discounts, and every Helix order within the U.S. also qualifies for free, no-contact delivery.

What Sleep Experts Say

Since Helix models come in a range of options, there are going to be different levels of suitability for different sleeper types, says Mike Magnuson, founder of GoodBed.com. “You’ll ultimately need to determine which model is going to best match your body size, shape and primary sleep position(s), as well as your personal comfort preferences. But from the standpoint of their features, these models have a lot in common,” he says, offering the following pros and cons. 

Pros:

  • All mattresses have excellent edge support.
  • All use a pocketed coil support unit, offering motion isolation.
  • Helix mattresses have average or better temperature regulation, stemming mainly from the airflow in the support layer of the mattress.
  • The mattresses are compatible with adjustable bases.
  • The foams used are CertiPUR-US certified.
  • The mattresses have been certified to OEKO-Tex standard, a less common step that confirms lack of certain key harmful substances.

Cons:

  • All mattresses contain polyurethane foam, “which could be a consideration for someone who prefers their mattress to be made from natural materials,” says Magnuson.

What Users Say

Helix has a rating of 1.48 out of 5 stars on the Better Business Bureau’s website; however, not all reviews are mattress-related or specific to the Helix brand. Complaints range from missing order items to poor customer service, but there are many positive reviews as well. 

One 5-star rating from a customer praised the company for quick delivery, ease of selecting the right mattress and overall quality of the product, calling it “the best mattress I have ever laid on.” 

However, another user only gave their Helix mattress a 1-star rating, reporting that after being told it would ship in one to five weeks, it still hadn’t shipped after six weeks and customer service was relatively unresponsive. 

Another customer who gave the brand 5 stars noted that she received a damaged mattress but the company promptly addressed the situation to her satisfaction. She also wrote that the mattress she ordered was too firm and Helix sent her a free pillow top mattress cover to remedy the situation. 

Who Should Purchase a Helix Mattress?

As Helix mattresses are ultra-customized, they are a great option for almost anyone. However, since they are made with synthetic materials, those who prefer a more natural and organic mattress should consider looking elsewhere. Helix’s sister brand Birch may provide additional options, including the Birch Natural Mattress and the Birch Luxe Natural Mattress.