Loom & Leaf Mattress Review

Loom & Leaf is a handcrafted, eco-friendly mattress made in the U.S. Because this isn’t a bed-in-a-box mattress, Saatva, the makers of Loom & Leaf, assure that when you buy it, it will be delivered to your doorstep, set up and your old mattress will be taken away—all for free.

While this service can be invaluable, what else about Loom & Leaf sets it apart from other popular mattresses on the market? Let’s find out.

Loom & Leaf at a Glance

Loom & Leaf is a memory foam mattress from Saatva, an online-only mattress and bedding company. It costs $1,974 for a queen and comes in two firmness levels: Relaxed Firm, which accommodates all sleeping positions, and Firm, which is suitable for stomach and back sleepers.

  • It comes with a lifetime warranty and a 365-night sleep trial period
  • The company offers free delivery and setup
  • You can choose your ideal firmness level
  • Eco-conscious from production to delivery, with minimal carbon footprint and a toxin-free design
  • Its starting price for a queen is on the high side
  • If you don’t like the Loom & Leaf mattress, you have to pay a $99 processing fee for the company to pick it up within the sleep trial period
  • If you find a defect in the mattress after two years of using it, you’ll pay a $149 processing fee while the company repairs or recovers it under the warranty

About Saatva

Saatva is a luxury mattress and bedding company that was founded in 2010 with the mission to give customers the best service, products and shopping experience possible. 

The company’s product line includes mattresses, furniture, bedding and more. Saatva also sells hybrid innerspring, memory foam hybrid, memory foam and organic hybrid mattresses. The mattress foams are CertiPUR-US certified for nature and environment friendliness, quality and durability. 

Saatva mattresses can be purchased online or in person from one of its six U.S. viewing rooms. The company delivers any mattress you buy and sets it up for free. Plus, you get 365 nights to try the mattress and ask Saatva to pick it up and give you a refund if you are unsatisfied with its quality. However, you have to pay a $99 processing fee. 

Loom & Leaf Mattress

Loom & Leaf is Saatva’s ultra-premium memory foam mattress and should suit all sleeping positions. At $1,974 for a queen, this mattress’s contouring support and pain relief features make it well-suited for sleepers with shoulder, hip and back pain. 

This 12-inch mattress features a hypoallergenic, antimicrobial organic cotton cover, a gel-infused memory foam for pressure relief and spinal alignment, another gel memory foam layer for cooling, more foam for a “deep body-hugging feel,” a transitional foam loft pad and a support base ensures the mattress retains its quality and lasts for years.

Customization Options and Special Features

You can choose between two firmness options: Relaxed Firm, which falls between five and seven on a one-through-10 scale and Firm which lands on 8.

The website highlights that the Relaxed Firm is best for all sleeping positions and couples with varying comfort needs and sleeping positions. On the other hand, the Firm is perfect for stomach and back sleepers who appreciate sleeping on a firmer mattress. 

When buying the Loom & Leaf, you can include a foundation or adjustable base, two memory foam pillows and an organic mattress pad to your purchase. You can also select from various sizes, including twin, twin XL, full, queen, king, split king, California king and split California king. 

Apps and Accessories

Saatva sells other sleep and bedding products, including:

  • Bed frames
  • Bed foundations and bases
  • Benches and ottomans
  • Chairs
  • Sheets
  • Duvets and comforters
  • Blankets and quilts
  • Pillows
  • Mattress pad and toppers
  • Eye masks

Warranties and Discounts

Saatva offers a lifetime warranty to original purchasers of the mattress for defects in workmanship and materials when you use it according to the typical mattress use. 

Saatva will replace the mattress at no cost on your end if, during the first two years of using the mattress, it becomes defective. You can return the mattress for the remaining years that you’re still the owner for repairs on manufacturer’s defects you may find. But you’ll have to pay a $149 processing fee. 

The Loom & Leaf mattress is currently available on sale. You can get any size for up to $250 off the initial price. 

What Users Say

Saatva is Better Business Bureau (BBB)-accredited and has an A+ rating on the site. This score is the highest, reflecting how BBB perceives Saatva might interact with its customers. 

The brand is rated 4.77 out of 5 stars from more than 1,400 customer reviews on BBB. It has closed 256 complaints in the last three years and 39 complaints in the last 12 months. 

Many reviewers with positive viewpoints commended the company’s mattress quality, durability and price. They were also satisfied with the customer service, delivery time and overall shopping experience. 

One review states: “Loom & Leaf is my favorite mattress!!” Another says: “I have purchased 3 Saatva mattresses over the last 7 years and with all I am very happy, high quality and great service. Made in America – high quality!”

Complaints on the BBB website were mostly about delivery issues and poor mattress quality, causing body pains. 

Loom & Leaf has a 4.7 out of 5 star rating on the consumer review site Trustpilot. Of 195 reviews, 92% are categorized as excellent, while only 6% are considered bad. Most reviewers praised the mattress and the company’s customer service and delivery service. 

However, one reviewer complained that the mattress quality diminished three months after buying it and the replacement’s quality wasn’t any better. Another mentioned that their Loom & Leaf mattress was comfortable, but it became defective, so they had to get a replacement under the warranty. The replacement, according to the reviewer, was hard as a rock and caused them back pain.

Who Should Purchase a Loom & Leaf Mattress?

This mattress model is suitable for most sleepers. The company recommends the Relaxed Firm for all sleep positions and couples with different comfort preferences and sleep positions. On the other hand, Saatva recommends the Firm for stomach and back sleepers.

Plus, this mattress is a good fit for health and sustainability-conscious people and those who are prone to allergies, as it consists of hypoallergenic, antimicrobial organic cotton cover, nontoxic natural thistle flame barrier and CertiPUR-US certified foams.

If you find that the Loom & Leaf mattress doesn’t help you sleep well, however, you can return it and get your money back.