Emma Mattress Review

There are a wide variety of bed-in-a-box providers to sort through—including Emma. Founded in 2013 by ​​Manuel Müller and Dennis Schmoltzi, Emma prides itself on its science-based approach to a good night’s sleep, with 30 neuroscientists, engineers, data scientists and psychologists on its team. 

Interested in learning more about Emma’s data-driven approach? We checked out the mattresses this brand has to offer.

Emma at a Glance

After its original launch in Germany, Emma soon became the “foremost mattress company in Europe,” according to the brand’s U.S. website. Fast forward to present day, and the brand is now available for purchase in 21 countries on five continents. The company says it racked up more than $1.5 million in mattress sales revenue in 2020.

  • Extensive research goes into trademarked Emma technology, according to the company
  • Reasonable prices for both models available
  • Customer support is available via chat, phone and email
  • Only two mattress models to choose from
  • Overall medium-firm feel of their lineup may exclude some sleepers
  • Orders made before June 3, 2022 only receive a 100-night sleep trial

About Emma

Founded in 2013 by ​​Manuel Müller and Dennis Schmoltzi, Emma is a UK-based mattress and sleep products brand. Emma makes two bed-in-a-box mattress models, which can be found on their website and from retailers such as Walmart and Amazon.

In addition to selling mattresses and other sleep products, the company also launched the Emma Accelerator with the goal of providing up to €250,000 ($253,413.75) in financing to those looking to enter the sleep space with innovative ideas.   

Emma Mattress Options and Prices

There are two Emma mattresses for interested parties to consider; the Emma Original mattress and the Emma Original Hybrid mattress. Both are 12 inches in height and relatively affordable, positioning themselves as budget-conscious mattresses that won’t sacrifice quality. 

The Emma Original Mattress

Costing $745 for a queen-sized mattress, the Emma Original appears to provide quality motion isolation. Featuring a combination of a breathable cover, graphite-infused comfort layer, graphite-infused memory foam, a zoned halo memory foam specifically built for spinal alignment and extra support, high resiliency extra (HRX) foam for resiliency and a reinforced perimeter, Emma recommends the Emma Original for all sleeping positions, couples and those who love a pillow-top feel. The mattress is available in twin, twin XL, full, queen, king and California king sizes.

Emma Original Hybrid Mattress

Coming in at $995 for a queen, the Original Hybrid features several of the same materials that make up the Original. However, what makes the Original Hybrid different is its eight-inch section of individually wrapped coil springs. According to Emma, this mattress is a good pick for all sleeping positions, those who want a cushioned mattress with a bit of bounce and anyone who experiences back pain or sore muscles. The mattress is available in twin, twin XL, full, queen, king and California king sizes.

Apps and Accessories

In addition to mattresses, Emma also sells bamboo, Egyptian cotton and 100% cotton sheet sets, two adjustable bases, a wooden platform bed and a mattress protector. Both the Emma Mattress Protector and 100% Cotton Sheet Set are currently on sale.

Warranties and Discounts

Emma mattresses come with a 10-year guaranteed warranty. Emma currently offers a 365-night trial for its mattresses, pillows and mattress protector, however, orders made prior to June 3, 2022 only have a 100-night trial.

What Users Say

Emma Sleep UK has a 4.4 out of 5 star rating from TrustPilot, based on more than 29,000 reviews. The brand is verified on TrustPilot and has claimed its profile. TrustPilot notes that Emma Sleep UK responds to 99% of 1 and 2-star reviews in less than 24 hours.

In terms of positive sentiment towards the brand, 76% of TrustPilot reviews are rated 5 stars or “excellent,” with many commending Emma’s service, delivery and how comfortable its mattresses are. “Poor” or “bad” reviews, which make up 11%, discuss poor customer service and claim the development of back problems.

Who Should Purchase an Emma Mattress?

Emma mattresses could be a good fit for a variety of sleepers and positions. With ergonomically zoned and breathable foams, an Emma mattress could suit sleepers with aches and pains as well as those who want to sleep cool. 

Emma also features motion isolation in its mattresses, so that you can sleep soundly and won’t be disturbed by a partner or pet moving around throughout the night. This brand also boasts the durable support of its mattresses.